We want every customer to feel confident ordering from Saste Tools. This policy explains when a replacement or refund applies, and how to request one.
1. Replacement Guarantee
If the subscription/account you purchased stops working within its stated validity period due to a genuine issue on our end (for example, the account was disabled, logged out, or the provider revoked access before the promised duration ended), we will provide a free replacement once your issue is verified. Your replacement warranty lasts as long as your subscription: a 1-month plan has 1 month of warranty.
2. How to Request a Replacement
- Message us on WhatsApp with your order details (name, product, and approximate order date)
- Describe the issue you're facing (e.g. "logged out", "subscription expired early", "not working")
- Our team will verify the issue and replace or fix it within 24–48 hours
3. Our Refund Guarantee
You get a refund in any of these cases:
- We cannot replace or fix your subscription within 24–48 hours of verifying your request
- We are unable to deliver the product/service you paid for within a reasonable time
- A replacement is not possible and the issue was caused by an error on our end
- You were charged incorrectly (e.g. duplicate payment)
Approved refunds are sent back to the original payment method (Easypaisa, JazzCash, or bank transfer) within a few business days.
4. When a Refund or Replacement Does Not Apply
- You changed the password, recovery email, or account settings without permission, causing the account to be lost or locked
- The account/subscription was used in a way that violates the original provider's terms of service
- You simply changed your mind after successfully receiving and using a working subscription
- The issue is caused directly by the original service provider (e.g. a global outage) and is outside our control. In this case the 24–48 hour period starts once the service is working again, and we will still help you with a replacement or refund
5. Digital Product Notice
Because our products are digital and activated right after delivery, we do not refund a simple change of mind once a working subscription has been handed over. You are still protected: if anything goes wrong afterwards, you get a replacement or fix, and if we cannot provide it within 24–48 hours, you get a refund.
6. Access Type (Shared Login / Private Invite)
Every product page clearly shows the access type: Shared Login (the login is also used by other customers), Private Invite (activated on your own email, for example Canva Pro) or Private Account (a separate login only for you). Please read it before you order, and ask us on WhatsApp if you are unsure.
7. Contact Us
For any refund or replacement request, message us on WhatsApp at +923114078172 or email contact@sastetools.com. We're available 24/7 and aim to resolve issues as quickly as possible.